father and Kindle: Amazon founder Jeff Bezoz want with the Kindle Fire, the tablet market conquer © Spencer Platt / Getty Images
M it the Kindle, Amazon has the good old book into the 21st Century out. Like the group now wants to achieve with the software Mayday for the technical support to be introduced for the new Kindle Fire HDX models. Underlying this is an interactive aid that connects users directly to a contact person in need. Mayday is so “as if someone was standing next to a” work describes Amazon founder Jeff Bezos.
Mayday to simplify the problem solving. The ransacking of standardized Help menu and search for related FAQs about to be obsolete. Instead, the reader clicks on a menu item that dials a customer center and produces a video chat with a staff member. Amazon has set itself the goal that it should not take longer than 15 seconds until the connection is established.
access by the summer of NSA
The relationship with the customer center is a two way street. The customer sees the employee, the employee sees the screen – that is, at best, directly the problem. The support can push the small video box on the screen if there is something hidden, and doodle arrows on the screen or underline something that would quickly lead to useful knowledge.
that a foreign employee of a digital world group – a machine data such as Amazon – can have such access, can first be noisy by the summer of the NSA scandal. But there are features that will inspire confidence Mayday for the consumer. How safe they actually are, Amazon has yet to prove. So you can prohibit the views of its own screen the employees for example. What is very useful if a password must be entered. Similarly, the microphone can own temporary exhibit. The page techcrunch.com has this been tested and recorded in a video.
Amazon and the warriors of the book industry
Good news for service and customer satisfaction may just need Amazon. The strike of the employees of the German distribution warehouses is not even a year ago and currently makes the German book industry against the group atmosphere. The publishers assume Amazon trying to build a monopoly, since the Kindle devices only e-books can be read, which are also sold by Amazon. There is no place for foreign suppliers.
Because Amazon but neither in France nor in Germany pay taxes, but benefit from a reduced rate of three per cent in Luxembourg, of which the German and the French book industry pressure to build up in the EU.
Mayday comes in the U.S. for the Kindle HDX devices on the market starting in October, German users have to cope with their problems until the beginning of 2014 alone.
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