I have already reported that the replacement of the Kindle from Amazon Voyage responsible for some customers ungewönhlich much time
early January. The background: The premium eBook Reader fighting since the start with quality problems that manifest themselves in a non-uniform gradient of some equipment. The severity of the problem within that range between seems “non-existent” and “obvious” to sway
Our testers move in this framework -. A the equipment is good, the other must be replaced. The exchange was conducted on November 5 2014 in the way – shortly after receipt of the Voyage. After four shifts the replacement should arrive no later than January 20 – should . As the weeks before, the Kindle Voyage was not delivered as of that date.
Instead, changes Amazon now obviously the strategy and moves the delivery date for an indefinite period , In the notification e-mail it says “ Currently Unfortunately, we can not name a delivery date. Once we have a current Estimated delivery date, we will inform you by e-mail. “
Similarly, has the delivery status in the Order overview on the homepage changed so that no date is shown. Thus, the waiting time for the replacement of the defective Kindle Voyage is now 11 weeks and there is no end in sight.
The delivery of the replacement unit is delayed for some customers again – this time indefinitely
Different customers have different handling
However, not all customers affected by such delays. How many users report in our forum or on the Amazon website at the customer reviews the shipping giant Affected devices usually exchanged namely much faster. Just as one that is actually used, the replacement will be delivered within a few days. Time and again, but with the same problem (but varying severity), so many customers to exchange several times. It is therefore conceivable that Amazon with the people already in other Kindle devices: who exchanged (read first Paperwhite with clouds of color problem) repeatedly exchanging delaying until it can be guaranteed that the eReader is error-free <. / p>
Meanwhile the Kindle service affected customers increasingly seems to suggest that the gradient heard no error, but to the normal display quality. This is at least partially true, because a hundred percent uniformly illuminated eBook Reader does not exist. Each model has been tested with us, has a more or less pronounced brightness or color gradient. Often, however, this is so low that it is imperceptible to the naked eye. When Voyage this is at least in part of the device but just made differently, as our review has shown. In particular, given the high price should not give themselves affected customers with a highly visible color gradient happy with it.
Kindle Paperwhite as a safe choice
Currently it is therefore advisable to continue to the cheaper Kindle grab Paperwhite, the only costs about half as much. The White Paper was during the Christmas sales in several countries the best selling electronic product on Amazon. And rightly so, because the eBook Reader scores with advanced E Ink technology Carta and one of the best lighting on the market – without disturbing patterns. Therefore, the model leads our scorecard, even after more than a year, with a very good score of 1.2, continue on. So if you do not want to potentially change several times, operated with the handle for Paperwhite probably better.
affected customers of the delayed Kindle Voyage exchange is to recommended this place to get in touch with the Amazon service connection because the extended return period of the device expires at the end of January and it is questionable whether the replacement is provided even before. Will be interesting to you anyway, if you still can now expect an improved batch, hoping no doubt to the many interested parties.
Voyage continues to struggle with delays
In the meantime, visit the Voyage repeatedly delays in delivery. While the model short time “off the shelf” was available, a shipping date is reported January 26, currently playing. Since the Kindle Voyage is still cut off at the 20th place in the Amazon.de electronics charts, is not to be assumed that the enormous rush is responsible for the delays on the Premium eReader. In the United Kingdom and the United States, the model is only available with delays. I suspect therefore continue that Amazon is waiting for an improved display batch.
It is interesting in this context also the purchase and assessment behavior in the individual countries. In the US, sales of the Kindle Voyage was obviously brilliant – there were 2,225 reviews to date issued. The average rating is 4.2 stars, although not at the high level of the White Paper (4.5 stars), but it is not bad. In the United Kingdom 613 reviews yet positively in many parts: stops there and the Voyage of 4.4 stars also just behind the lower luminous model (4.7 Stars)
completely different picture in Germany: In Germany fights the Voyage 3.6 stars with a much more critical customers. Moreover, so far only 396 votes yet. With nearly 7,000 Reviews the Kindle Paperwhite chasing the other hand, the next round of thousands and, with an average of 4.6 stars for a particularly high level of satisfaction of the buyer.
- Kindle Paperwhite for 99 euros at Amazon.de
- Kindle Voyage for 189 euro at Amazon.de
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